shipping, returns, refunds and limited lifetime warranty policy
Shipping Policy
Flat-Rate Shipping within Continental North America
We offer a flat-rate shipping fee for all orders within continental North America, including Canada and the USA. This allows for predictable shipping costs at checkout, making it easy for you to plan your purchase.
Discounted Shipping for Bulk Orders
For bulk orders, we are happy to offer discounted shipping rates. Please contact us directly to receive a customized shipping quote tailored to your bulk purchase, ensuring you receive the best possible rate.
International Shipping
We ship Sledge Hog products internationally. For orders outside of continental North America, please contact us for a shipping quote specific to your location. This ensures that you receive the most accurate and cost-effective shipping option. Please note that international customers are responsible for any customs duties, taxes, or other fees that may be incurred when the product enters your country.
Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. Once your order is shipped, you will receive a confirmation email that includes tracking information to help you monitor your package’s journey.
Estimated Delivery Times
- Within Continental North America: Estimated delivery is typically 5-7 business days.
- International Orders: Delivery times vary based on the destination. Specific estimates will be provided when you inquire about a shipping quote.
Return & Refund Policy
We want you to be fully satisfied with your purchase, but we understand there may be instances where a return is necessary. Please note the following conditions:
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Non-Warranty Returns:
- You may cancel your order at any time before it has shipped for a full refund less a 10% restocking fee
- Returns that are not the result of a warranty claim are the responsibility of the purchaser.
- The purchaser will be responsible for paying both the return shipping costs and the original shipping costs.
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Return Conditions:
- The product must be in new condition and unused for the return to be approved.
- All original packaging and parts must be included.
- It is the purchaser’s responsibility to properly prepare the product for return shipment
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Restocking Fee:
- A 10% restocking fee will be applied to all non-warranty returns.
- A 10% restocking fee will be applied to all non-warranty returns.
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Return Window:
- Returns must be initiated within 30 days of receiving the product.
- Returns must be initiated within 30 days of receiving the product.
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Refund Processing:
- Refunds will be issued once the returned product is received and inspected at our warehouse.
- Please allow 5-10 business days for processing once the item has been received.
How to Initiate a Return
To initiate a return, please contact us at 1-416-706-1189 or email info@slide-hammer.com. Provide your order number, a description of the reason for the return, and any other relevant details.
Damaged or Defective Items
If you receive a product that is damaged or defective, we will work with you to resolve the issue promptly. This may involve sending replacement parts, providing assistance with installation, or sending a brand-new replacement product if necessary.
To report a damaged or defective item, contact us at 1-416-706-1189 or email info@slide-hammer.com. Be sure to include your order number, a description of the issue, and images of the damaged or defective product.
Limited Lifetime Warranty
Sledge Hog offers a Limited Lifetime Warranty on our tools, covering defects in materials and workmanship for as long as you own the product. The following terms apply:
Warranty Coverage
- Intended Use: This warranty covers any defects that arise when the tool is used for its intended purpose. If the tool breaks or malfunctions while being used correctly, we will first attempt to resolve the issue by sending replacement parts, if applicable.
- Non-repairable Items: If replacement parts are not a viable solution, we will offer you the option to:
- Receive a replacement product, free of charge.
- Receive a full refund, including any shipping fees.
Warranty Exclusions
Damage caused by misuse, neglect, improper storage, unauthorized modifications, or any use outside of the tool’s intended purpose is not covered under this warranty.
How to Make a Warranty Claim
To initiate a warranty claim, please contact us at 1-416-706-1189 or email us at info@slide-hammer.com. Be sure to include:
- Proof of purchase.
- A detailed description of the issue.
- Photos of the defective product.
Once we have reviewed your claim, we will determine whether to repair or replace the product, or issue a refund.
International Customs Fees
For international orders, the recipient is responsible for any customs duties, taxes, or additional fees that may be incurred when the product arrives in the destination country. These fees are not covered by Sledge Hog and will vary depending on local regulations.
At Sledge Hog, we strive to provide exceptional service and stand behind the quality of our products. Should you have any further questions or require assistance with your order, feel free to reach out to us at info@slide-hammer.com or call 1-416-706-1189.